Shipping & Returns

Sending your package

Packages usually enter the manufacturing list one day after receiving payment. As all the products in this store are handmade, they take some time to manufacture. They normally ship out one or two days after manufacturing.

We use the transport company Correos for both national and international shipments. In some cases we use private transport agencies (normally GLS or DHL) because in certain weights or destinations it is cheaper, in any case there is no additional cost.

Shipping costs include packaging and handling fees, as well as shipping costs. Handling charges are fixed, while transportation charges vary depending on the total weight of the shipment. We recommend that you group your items into one order. We cannot group two different orders placed separately and shipping rates will apply to each of them. Your package will be shipped at your own risk, but special care is taken to protect fragile items.

The boxes and envelopes are ample in size and your items are well protected.

Returns

The items are handcrafted, that is, they are made by hand and to order for each order, this entails several details:

• Defects:All our products are handmade and are not exactly the same as the photos. They are made with the utmost care and care. Unless it is a serious breakage defect, it is not a reason for return.

• Manufacturing time: As everything is manufactured by hand, we always depend on current demand to give an approximate shipping time, but we always try to keep the time as short as possible. There are no refunds due to delivery time.

If you receive a broken product or with a serious defect, the exchange will be made for a product with the same reference (the same product) without any additional cost.